Returns & Exchanges

At Olavita Skincare, we want you to glow with confidence; if you are not completely satisfied with your purchase, we offer a 30-day return policy for a full refund or exchange. Please ensure items are returned in their original packaging to maintain our high standards of quality and safety.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely pack the skincare products in their original boxes, including any promotional materials or gifts that were part of the initial purchase.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our laboratory team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.